The Light Room Creation

Buyer policy (*T & Cs)

The Light Room Creation buyer policy (*T & Cs)

Introduction

Welcome to The Light Room Creation. This Buyer Policy outlines the terms and conditions under which customers can purchase goods from our online store. By placing an order, you agree to the terms outlined in this policy. Please read it carefully.

Ordering process

  • Placing an Order: When you place an order on our website, you are offering to purchase the products subject to these terms and conditions. All orders are subject to acceptance and availability.
  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email confirms that we have received your order but does not guarantee that the items are available. If there are any issues with your order (e.g., stock issues), we will contact you promptly.
  • Pricing & Availability: All prices are listed in GBP and exclude VAT unless stated otherwise. Prices may change without notice. If there is an error in pricing, we will notify you before processing your order.

Payment

  • Accepted Payment Methods: We accept payments via credit and debit cards (Visa, MasterCard, etc.), PayPal, and other secure payment methods.
  • Payment Security: We use secure payment gateways to process your payment and protect your personal information. For your protection, we comply with the Payment Card Industry Data Security Standard (PCI-DSS).
  • Payment Authorization: By placing an order, you confirm that the payment details you provide are correct and that you are authorized to use the payment method.
  • Payment Transactions: Payments are processed by WordPress.
  • Payment notice for International customers outside the UK: While you can browse our store and view prices in your local currency, your final payment will be processed in British Pounds (GBP £). Currency conversions are provided for reference only and may not reflect the most up-to-date exchange rates. We recommend checking current exchange rates through reliable sources or your payment provider to understand the exact amount that will be charged.

Coupons

  • Applying coupons: Customers should apply coupon codes on the cart/checkout pages by clicking the “Add Coupon” link. Then enter the coupon into the box and click “Apply” to add the discount to your order. 
  • Taxes: Coupons apply to product prices before tax calculation to ensure accurate tax calculation.
  • Shipping: Coupons do not affect shipping since they can only apply to cart items. Shipping is not a cart item.

Delivery and shipping

  • Delivery Times: Our providers aim to dispatch orders within 3-12 working days to the UK. Delivery times may vary depending on the shipping method selected, and we will notify you of any delays.
  • Shipping Costs: Shipping costs are calculated at checkout based on your delivery address, and the shipping method you select.
  • Please note that we work with two different Print-On-Demand (POD) providers to bring you a wide variety of high-quality products. As a result, shipping costs will be separate for items that come from different POD providers.
  • The shipping fee will be calculated at checkout based on the items in your order and their respective POD providers.
  • We strive to ensure the fastest and most efficient shipping process possible. If you have any questions or concerns about shipping, don’t hesitate to contact us!
  • Separate Shipping: Products fulfilled by one POD provider will be shipped together, and products from the other POD provider will be shipped separately. This means you may receive multiple packages, each with its own shipping cost.
  • Delivery Address: Please ensure that the delivery address is correct. We cannot be held responsible for delays or issues caused by incorrect or incomplete addresses.
  • International Orders: We currently ship to the United Kingdom and have now expanded to include United States, Canada, Australia, New Zealand, Switzerland, Kuwait, Qatar, Lebanon, Indonesia, Nigeria, South Africa, Thailand, Sri Lanka, Nepal.
  • Customs and Import Fees:
  • If you are ordering from United States, Canada, Australia, New Zealand, Switzerland, Kuwait, Qatar, Lebanon, Indonesia, Nigeria, South Africa, Thailand, Sri Lanka, Nepal, please note that you may be responsible for any customs duties, import taxes, or local handling fees imposed by your country upon delivery. In some cases VAT/GST may apply to your order total and must be paid by the recipient.
  • We are working to expand our international shipping options further and will update this section as new countries become available.

Digital downloads & licensing

  • Artwork availability: All artwork displayed in the gallery—whether marked as downloadable or not—is considered available for purchase unless explicitly marked as “Sold.” If you are interested in purchasing any piece of artwork, please contact us directly. We will confirm its availability and provide details regarding licensing, pricing, or custom options.
  • Licensing: If you’re purchasing digital art or photography from our store, please ensure you complete the appropriate license agreement before downloading:

By completing your purchase, you confirm that you have read and agreed to the applicable license terms.

Custom Artwork & Commissions

We welcome enquiries for bespoke artwork and personalised design commissions. Whether you’re after a completely new piece, a variation on an existing design, or artwork tailored for a specific product or occasion, we’re happy to collaborate with you.

Custom pieces will only be created using materials or reference files that you personally own or have full rights to use. We do not accept commissions based on copyrighted or third-party content without proper permissions.

Please note: We do not accept requests that include nudity, explicit, or offensive content. All submissions are reviewed and considered in line with our values, which include artistic integrity, originality, and respectful representation.

Once a request is approved, we’ll provide a quotation, estimated timeframe, and a simple agreement outlining the scope of work, licensing (if applicable), and payment terms. A £20 deposit is required before any work begins. This deposit will be deducted from the final price if the commission is completed and purchased.


Please note: the £20 deposit is non-refundable if the commission is cancelled or not purchased after the work has started. Final artwork will be delivered upon completion and receipt of full payment.

To submit a custom request, please get in touch at wonderful.choice@outlook.com or fill out the form at https://thelightroomcreation.co.uk/custom-commission-request-form/

Returns and refunds

  • Right to Cancel: Under UK Consumer Protection Law, you have the right to cancel your order and return the goods within 14 days of receiving them (the “cooling-off period”). If you wish to cancel your order, please contact us at wonderful.choice@outlook.com.
  • Conditions for Returns: To qualify for a refund, returned items must be in their original condition, unused, unwashed and in the original packaging. Certain items, such as personalized or perishable goods, may not be eligible for returns.
  • Return Process: To return an item, please contact our customer service team to obtain instructions on how to send the items back.
  • Refunds for physical products: Once we receive the returned items, we will process your refund within 14 working days. Refunds will be issued to the original payment method.
  • Exception for physical products: If an order is cancelled and the product returned within the 14-day period but the item is not in resalable condition, part of the refund will be withheld. The amount withheld will reflect the decrease in value caused by the customer handling the item more than what is necessary.
  • Return address: The Light Room Creation, 3rd Floor, 86-90 Paul Street
    London EC2A 4NE.
  • Non-Refundable Policy for Digital Art & Photography Downloads: Once the digital artwork has been downloaded or sent to the recipient’s email, it is considered delivered and non-refundable. Due to the nature of digital products, we cannot offer refunds once the download is complete. Please review the details of the product before completing your purchase.

Faulty or damaged goods

  • Faulty Items: If you receive an item that is faulty, damaged, or not as described, please contact us within 30 days of receiving your order. We will arrange a return and provide a full refund or replacement, depending on your preference.
  • Reporting Damage: If your item arrives damaged, please keep the packaging and report it to us immediately at wonderful.choice@outlook.com. We may ask for photographic evidence to process your claim.

Consumer rights

Legal Rights: As a consumer, you have certain rights under UK consumer protection laws, including the right to receive goods that are of satisfactory quality, fit for purpose, and as described. If any of these rights are not met, you may be entitled to a repair, replacement, or refund.

Privacy and data protection

  • Data Security: We take your privacy seriously. We will only use your personal data to process your order and improve your shopping experience. We will never sell or share your information with third parties without your consent.
  • Cookie Policy: Our website uses cookies to enhance user experience. By continuing to use our website, you agree to our cookie policy.

Customer service

If you have any questions or concerns about your order or our products, our customer service team is here to help. You can reach us via wonderful.choice@outlook.com.

Limitation of liability

We do not accept liability for any loss or damage that arises from the use of our website or the purchase of our products, except where required by law. This includes indirect, incidental, or consequential damages.

Changes to this policy

We reserve the right to update this Buyer Policy at any time. Any changes will be posted on this page, and the updated policy will apply to all future orders. We recommend checking this policy regularly.

Governing law

This Buyer Policy is governed by and shall be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Last updated: 17/10/2025

* Terms & Conditions